Leadership Team

Joyce Y. Kwon

Executive Vice President
Director of Human Resources

Joyce Kwon is the Executive Vice President and Human Resources Director for Citizens Business Bank. She is responsible for leading the Bank's core values and culture through the Human Resources Department. Joyce has been in the Financial Industry for 30 years. She has cultivated a reputation for designing, implementing, and leading forward-thinking and sustainable HR programs, policies, and procedures in the areas of Total Rewards and Benefits, Talent Branding and Acquisition, HR Planning and Analytics, Leadership Development, and Employee Relations to enable the Bank's strategy, engage associates, and deliver business outcomes and performance.

Joyce holds a Bachelor's Degree in Human Resources Management from Cal Poly Pomona. She is a member with Society for Human Resources Management (SHRM) and the Mid-size Bank Coalition of America (MBCA).